Returns

Return Policy

Returns are accepted back so long as they are postmarked within 14 days of the delivery date. Customers must please pay return shipping and applicable restocking fees. Please review the details below before initiating your return. 

Restocking Fees               

If a purchase is made from the order, all restocking fees are waived on any returned products.

If the entire order is returned, the following restocking fees will be deducted from the refund. Please note that these fees will apply only once per order to the highest value product:

• $25 CAD for Barrels, Bells, or Mouthpieces
• $50 CAD for Student and Intermediate Clarinets
• $75 CAD for Professional Clarinets
• $150 CAD for Custom Clarinets

Late or Damaged Returns

Any returns or exchanges received after the trial period has expired, or which have been damaged or customized in any way, will be considered sold and returned to the customer with all shipping costs billed to the customer. This includes, but is not limited to, scratches, dents, and teeth and ligature marks on mouthpieces.

Refused or Non-Deliverable Packages

If the shipment is refused, returned to sender, or otherwise non-deliverable, restocking fees, any and all shipping charges, and customs fees (if applicable) will be deducted from your refund. In the event that these charges are more than the order itself, the customer will be billed for the difference.

Returning a Product

If you agree to the terms above, and your order is within 14 days of delivery, please select the country that is reflected on your order's shipping address and then click "start return."