Return Policy 

We want you to love your new Backun Product. If you're not completely satisfied, you may return it within 14 days of the delivery date, provided you have completed a return authorization form and agree to the following conditions.

Please note that returned products must be in brand new condition, and all return shipping costs are the responsibility of the customer.

Return Authorization Form

To return your products you must complete a Return Authorization Form (link below), and please carefully follow the instructions. This process helps us expedite your return, identify and sort orders, and ensure the products are sent to the proper return location.

Financing

  • 7.9% plus shipping costs

If you have financed your order using Shopify Pay Instalments (Affirm), a 7.9% restocking fee, plus actual shipping costs will be subtracted from your refund.

All Other Purchases

If you have paid with Credit Card, Apple Pay or store credit, the following restocking fees apply.

Accessory Restocking Fees 

  • $10 USD per Mouthpiece, Barrel, or Bell
  • $20 USD per Clarinet Case 

Note: If a purchase over $100 is made from an order, accessory restocking fees will be waived.

Clarinet Restocking Fees 

  • $100 USD per Student or Performance Clarinet
  • $150 USD per Professional Clarinet

Clarinet restocking fees apply to all returned instruments.

Custom Clarinet Restocking Fees 

  • 2.15% plus Shipping Costs

If you need to return a Custom Clarinet, or cancel an unfulfilled, partially or fully paid Custom Clarinet order, a 2.15% restocking fee, plus actual shipping costs will be subtracted from your refund

Late or Damaged Returns 

Any late or unauthorized returns received after the trial period has expired, or which have been damaged or customized in any way, will be considered sold and returned to the customer with all shipping costs billed to the customer. This includes, but is not limited to: scratches, dents, and teeth and ligature marks on mouthpieces. 

Refused or Non-Deliverable Packages 

for packages that are refused, returned to sender, or otherwise non-deliverable, restocking fees, and all shipping charges, and customs fees (if applicable) will be deducted from your refund.  

Should the charges total be more than the original order, the customer may be billed for the difference.

Start a Return

If you agree to the terms above please select the appropriate link below to start your return. 

Start Return