Returns

Spring Sale Notice

Please note that Spring Sale items are final sale only. If you return a spring sale item, it will not be refunded, and you will be charged return shipping, if applicable.

Return Policy

Returns are accepted back so long as they are postmarked within 14 days of the delivery date. Customers must please pay return shipping and applicable restocking fees. Please review the details below before initiating your return. 

Note: Légère Reeds and Backun Care Kits are final sale for health and safety reasons. No exceptions. For warranty or exchange information about Légère Reeds please contact Légère at www.legere.com.

 


Restocking Fees               

If the entire order is returned, the following restocking fees will be deducted from the refund, in addition to return shipping costs which are the responsibility of the customer.

    • $100 for Alpha, Beta and Protégé Clarinets
    • $150 for Q Series Clarinets
    • $250 for Custom Clarinets

If any purchase is made from an order, all restocking fees are waived on any returned products. There are no restocking fees for mouthpieces, barrels, bells, or other accessories.

    Late or Damaged Returns

    Any returns or exchanges received after the trial period has expired, or which have been damaged or customized in any way, will be considered sold and returned to the customer with all shipping costs billed to the customer. This includes, but is not limited to, scratches, dents, and teeth and ligature marks on mouthpieces.

    Refused or Non-Deliverable Packages

    If the shipment is refused, returned to sender, or otherwise non-deliverable, restocking fees, any and all shipping charges, and customs fees (if applicable) will be deducted from your refund. In the event that these charges are more than the order itself, the customer will be billed for the difference.


    Returning a Product

    If you agree to the terms above, and your order is within 14 days of delivery, please select the country that is reflected on your order's shipping address and then click "start return."

    Start Return