Returns

Return Policy

We want you to love your new Backun Product. If you're not completely satisfied, you can return it within 14 days of the delivery date. Please note that customers are responsible for the cost of return shipping.

If the entire order is returned, the following restocking fees will be deducted from the refund, in addition to return shipping costs which are the responsibility of the customer.

Restocking Fees:

$15 per Mouthpiece, Barrel, or Bell
$20 per Clarinet Case
$150 per Alpha, Beta, and/or Protégé Clarinet
$200 per Q Series Clarinet
$250 per Custom Clarinet

If any purchase is made from an order, all restocking fees are waived on all returned products.

Exceptions: Légère Reeds and Backun Care Kits are final sale for health and safety reasons. No exceptions. For warranty or exchange information about Légère Reeds please contact Légère at www.legere.com.

Late or Damaged Returns

Any returns or exchanges received after the trial period has expired, or which have been damaged or customized in any way, will be considered sold and returned to the customer with all shipping costs billed to the customer. This includes, but is not limited to, scratches, dents, and teeth and ligature marks on mouthpieces.

Refused or Non-Deliverable Packages

If the shipment is refused, returned to sender, or otherwise non-deliverable, restocking fees, any and all shipping charges, and customs fees (if applicable) will be deducted from your refund. In the event that these charges are more than the order itself, the customer will be billed for the difference.

Start a Return

If you agree to the terms above, and your order is within 14 days of delivery, please select the country that is reflected on your order's shipping address and then click "start return."