FREE Canadian Shipping and 14 Day Trials

Returns

Return Policy

Returns are accepted back so long as they are postmarked within 14 days of the delivery date. Customers must please pay return shipping and applicable restocking fees. Please review the details below before initiating your return. 


Restocking Fees               

If a purchase is made from the order, all restocking fees are waived on any returned products.

If the entire order is returned, the following restocking fees will be deducted from the refund. Please note that these fees will apply only once per order to the highest value product:

    • $25 CAD for Barrels, Bells, or Mouthpieces
    • $50 CAD for Student and Intermediate Clarinets
    • $75 CAD for Professional Clarinets
    • $150 CAD for Custom Clarinets

Late or Damaged Returns

Any returns or exchanges received after the trial period has expired, or which have been damaged or customized in any way, will be considered sold and returned to the customer with all shipping costs billed to the customer. This includes, but is not limited to, scratches, dents, and teeth and ligature marks on mouthpieces.

Refused or Non-Deliverable Packages

If the shipment is refused, returned to sender, or otherwise non-deliverable, restocking fees, any and all shipping charges, and customs fees (if applicable) will be deducted from your refund. In the event that these charges are more than the order itself, the customer will be billed for the difference.


Returning a Product

If you agree to the terms above, and your order is within 14 days of delivery, please select the country that is reflected on your order's shipping address and then click "start return."

Start Return
Fit and Sizing

Barrels

FIT BRANDS
Standard Backun, Buffet, Selmer (USA, Centered Tone, 10G, Series 9), Yamaha, and most other brands
Standard Plus As above, larger bore for more free blowing feel

Selmer Paris

Selmer Paris (Not including Selmer USA, 10G, Series 9)

Yamaha CSG

Yamaha CSG I, II and III

 

Bells

FIT BRANDS
Standard Backun, Buffet, Selmer (USA, Centered Tone, 10G, Series 9), Yamaha (including CSG), and most other brands
Selmer Paris Selmer Paris (Not including Selmer USA, 10G, Series 9)

Vocalise Bb Mouthpieces

MODEL MATERIAL OPENING FACING LENGTH COMPARES TO
R Hard Rod Rubber Close Short M13/15
G Hard Rod Rubber Medium Medium 5RV/M30/BD5
H Hard Rod Rubber Open Long B40/B45
CG Proprietary Synthetic Open Long BD4/B40
Z Hard Rod Rubber Extreme Open Long BD7

Vocalise Bass Mouthpieces

MODEL MATERIAL OPENING FACING LENGTH COMPARES TO
CG
Proprietary Synthetic Open Long B46/B50

Alpha Mouthpieces

MODEL MATERIAL OPENING FACING LENGTH COMPARES TO
Bb Plastic Medium Medium 5RV Lyre
Bass Plastic Medium Medium 5RV Lyre