Returns

Spring Sale Notice

Please note that Spring Sale items are final sale only. If you return a spring sale item, it will not be refunded, and you will be charged return shipping, if applicable.

Return Policy

Returns are accepted back so long as they are postmarked within 14 days of the delivery date. Customers must please pay return shipping and applicable restocking fees. Please review the details below before initiating your return. 

Note: Légère Reeds and Backun Care Kits are final sale for health and safety reasons. No exceptions. For warranty or exchange information about Légère Reeds please contact Légère at www.legere.com.

 


Restocking Fees               

If the entire order is returned, the following restocking fees will be deducted from the refund, in addition to return shipping costs which are the responsibility of the customer.

    • $100 for Alpha, Beta and Protégé Clarinets
    • $150 for Q Series Clarinets
    • $250 for Custom Clarinets

If any purchase is made from an order, all restocking fees are waived on any returned products. There are no restocking fees for mouthpieces, barrels, bells, or other accessories.

    Late or Damaged Returns

    Any returns or exchanges received after the trial period has expired, or which have been damaged or customized in any way, will be considered sold and returned to the customer with all shipping costs billed to the customer. This includes, but is not limited to, scratches, dents, and teeth and ligature marks on mouthpieces.

    Refused or Non-Deliverable Packages

    If the shipment is refused, returned to sender, or otherwise non-deliverable, restocking fees, any and all shipping charges, and customs fees (if applicable) will be deducted from your refund. In the event that these charges are more than the order itself, the customer will be billed for the difference.


    Returning a Product

    If you agree to the terms above, and your order is within 14 days of delivery, please select the country that is reflected on your order's shipping address and then click "start return."

    Start Return
    Fit and Sizing

    Barrels

    FIT BRANDS
    Standard Backun, Buffet, Selmer (USA, Centered Tone, 10G, Series 9), Yamaha, and most other brands
    Standard Plus As above, larger bore for more free blowing feel

    Selmer Paris

    Selmer Paris (Not including Selmer USA, 10G, Series 9)

    Yamaha CSG

    Yamaha CSG I, II and III

     

    Bells

    FIT BRANDS
    Standard Backun, Buffet, Selmer (USA, Centered Tone, 10G, Series 9), Yamaha (including CSG), and most other brands
    Selmer Paris Selmer Paris (Not including Selmer USA, 10G, Series 9)

    Vocalise Bb Mouthpieces

    MODEL MATERIAL OPENING FACING LENGTH COMPARES TO
    R Hard Rod Rubber Close Short M13/15
    G Hard Rod Rubber Medium Medium 5RV/M30/BD5
    H Hard Rod Rubber Open Long B40/B45
    CG Proprietary Synthetic Open Long BD4/B40
    Z Hard Rod Rubber Extreme Open Long BD7

    Vocalise Bass Mouthpieces

    MODEL MATERIAL OPENING FACING LENGTH COMPARES TO
    CG
    Proprietary Synthetic Open Long B46/B50

    Alpha Mouthpieces

    MODEL MATERIAL OPENING FACING LENGTH COMPARES TO
    Bb Plastic Medium Medium 5RV Lyre
    Bass Plastic Medium Medium 5RV Lyre