Store Policies
Free Shipping*
Free shipping on Canadian orders. All orders are tracked, insured, and will require a signature for delivery. Please note: Orders from this website will only ship to Canadian addresses.
Easy Returns
We want you to love your new Backun product. If you're not fully satisfied you can return it within 14 days of the delivery date, no questions asked. (Restocking fees may apply)
More information on returns
Unbeatable Warranty
All Backun wooden products come with a 2 year manufacturer's warranty on the wood, key work, and plating. Synthetic clarinets come with a 5 year warranty on the body, key work, and plating. Instrument cases include a 1 year warranty.
Learn more and register your product
Secure Payment
Our store offers secure, SSL encryption and uses Paypal or Stripe for payment processing. Credit card numbers are not stored locally and we take the protection of your private data very seriously.
Our Privacy Policy
Questions?
Contact our world class customer support:
*Note: Shipping times will vary based on product availability. For Custom Clarinets, please expect 8-12 weeks for delivery. Orders from this website ship only to Canadian addresses.
