Store Policies

Free Shipping*

We are pleased to offer free shipping on all orders over $175 CAN to all Canadian addresses. All orders are packed and shipped from Burnaby, BC, and are tracked, insured, and will require a signature for delivery.

Easy Returns

We want you to love your new Backun product. If you're not fully satisfied you can return it within 14 days of the delivery date. Please . (Restocking fees may apply)

More information on returns

Note: Légère Reeds and Backun Care Kits are final sale for health and safety reasons. No exceptions. For warranty or exchange information about Légère Reeds please contact Légère at www.legere.com.

Unbeatable Warranty

All Backun wooden products come with a 2 year manufacturer's warranty on the wood, key work, and plating. Synthetic clarinets come with a 5 year warranty on the body, key work, and plating. Instrument cases include a 1 year warranty.

Learn more and register your product

Secure Payment

Our store offers secure, SSL encryption and uses Paypal or Stripe for payment processing. Credit card numbers are not stored locally and we take the protection of your private data very seriously.

Our Privacy Policy

Questions?

Contact our world class customer support:

 

*Note: Shipping times will vary based on product availability. For Custom Clarinets, please expect 8-12 weeks for delivery. Orders from this website ship only to Canadian addresses.