Warranty

 

Register Your Backun Product

Congratulations on purchasing your Backun Clarinet, we are confident it will provide you with years of playing enjoyment. Please be sure to follow the instructions below to register your clarinet and care for it, in order to maintain the warranty provided. 

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Warranty Policy


BMS Clarinets and Accessories are warrantied to the original purchaser against cracking or manufacturing defects for two (2) years from the date of purchase, excluding normal wear-and-tear, plating of keywork and mouthpiece discoloration. The dealer is responsible for normal maintenance and setup of BMS instruments, as required. Shipping costs, duties, taxes and fees associated with the replacement and return shipment of warranty products sent to, and from, BMS are the responsibility of the dealer or consumer. An original BMS invoice, or proof of purchase from an Authorized BMS Dealer, is required prior to returning any product for warranty repair or replacement. An RMA (Return Merchandise Authorization) form, or written confirmation from an Authorized Backun Representative, must be received before any product can be returned to BMS.

The BMS warranty policy does not extend to clarinets or accessories damaged due to: negligence, improper or unauthorized repair, willful destruction, atmospheric conditions, force majeure, or plating wear. Cases, consumable parts (pads, corks, felts, springs, reeds, etc.) and other accessories are not included, nor covered, under this warranty.

BMS retains the right, at its sole discretion, to determine whether any actions claimed under warranty have caused damage to the product, and whether the BMS products are covered under this warranty. BMS clarinet products will be repaired, or replaced, at the sole discretion of BMS.


 PRODUCT DURATION
Synthetic Clarinets (joints) 5 Years
Wood Clarinets 2 Years
Wood Accessories 2 Years
Cases 1 Year

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Warranty Claims

If your product is eligible under the Backun Warranty Policy and you'd like to submit a claim, please complete the following form.

Start a Warranty Claim